Plan | Provider | Services |
---|---|---|
Consumer Choice Plan (Aetna) | Aetna |
|
Our personalized technology
We know our customers and consumers and are responsive to your needs and expectations. The connections we provide across the health care system through state-of-the-art technology, industry-leading use of patient data and new connections are helping you play a greater, more informed role in your own health.
We connect digital solutions such as iTriage and our consumer health platform - called CarePass - to personalize and improve the consumer experience. The enhanced iTriage allows you to research your symptoms, find a medical provider who meets your personal needs, share information across applications, and manage your whole health from one secure sign-on. More than 5 million Americans already use iTriage. The testimony is powerful:
"Seriously, you saved my husband's life when he had a stroke, didn't recognize the not-so-normal symptoms ... " "This app is very easy to use and it helped me to define a life-threatening problem in a minute where there were no signs but a swollen leg."
To help you get the answers you need to many common health care questions, in 2012 we combined the skills of two of our most popular member tools - "Ask Ann" and the Member Payment Estimator. "Ann" is a personalized virtual assistant that helps you use Aetna Navigator and find health benefits information. The Member Payment Estimator provides real-time out-of-pocket cost estimates and cost comparisons for more than 550 commonly used in-network health services.
This enhancement helps Ann talk to you in plain language about an even wider range of useful health information. Is it valued? Ann averages more than 20,000 "chats" per day - one of the most popular features on Aetna Navigator.
In 2012, we launched a new program in the Aetna Innovation Labs that will help identify your risk of developing metabolic syndrome and suggest effective interventions before more severe health issues, such as diabetes or stroke, arise. Our systems analyze data to identify real or potential medical conditions based on data associations and highlight areas where interventions could make a difference.
Reducing or eliminating the impact of metabolic syndrome can improve the health of millions of people and reduce health care costs overall.
Teladoc doctors can treat many medical conditions, including:
Teladoc is simply a new way to access qualified doctors. All Teladoc doctors:
With your consent, Teladoc is happy to provide information about your Teladoc consult to your primary care physician.
1-855-Teladoc (835-2362)
In Touch Care in action
Serious health concerns call for serious support. Aetna In Touch Care is here to answer that call.
When you're facing a chronic or acute health challenge, we provide powerful resources. Our on-call and online support flexes to you. We adapt to your needs, your pace and your life.
We have an action plan for your needs
Aetna In Touch Care resources are versatile. They provide the support you need when you need it most.
Your Aetna In Touch Care nurse in action
In the most urgent circumstances, we connect you to one-on-one nurse support. We give you direct phone access to a highly experienced registered nurse.
You'll work with one nurse for all of your critical needs. Your nurse is assigned to you and available to your whole family. Throughout time, your nurse becomes intimately familiar with your health history.
Your nurse becomes your advocate. You'll work together. You'll develop an action plan unique to you. You'll have the individualized support you need to make progress in the face of big challenges.
Your Aetna In Touch Care virtual care in action
In less severe situations, we support you with dynamic virtual care.
Virtual care provides convenient, personalized online tools. These tools are designed to help you adopt new lifestyle behaviors. You can make small changes that have a big impact on your health.
Virtual care empowers you to work toward your individual health goals at your pace. You can also call an In Touch Care nurse as needed. You decide the topic and when and how often you interact.
Active resources built right in
Aetna In Touch Care is built right into your benefits. It is a powerful program that opens a whole new world of holistic support.
These resources are confidential. They cost nothing extra. And they can make a huge difference in how you feel.
Activate a powerful approach
Aetna In Touch Care combines clinical expertise with the power of technology. This deeply integrated platform gives you flexible support.
Activate the right support for you
In the most severe circumstances, we connect you to one on one nurse support. For less immediate needs, we support you with virtual care.
Activate your Aetna In Touch Care nurse
Your needs, your preferences
One nurse provides big-picture care
Personalized care guidance
Connected to virtual care
It may seem like your mouth is separate from the rest of your body. After all, you visit a different health professional when you need a filling or tooth cleaning. You may have separate insurance for your dental needs.
But that doesn't make your mouth less important. Far from it! Did you know:
Effective March 1, 2017, it's easier than ever to use your dental benefits!
Instead of showing a dental ID card, just tell your dentist you have Aetna dental coverage and provide the covered employee's Social Security number. Want a card for your wallet? You can print one any time. Just click here.
VSP members enjoy the lowest out-of-pocket costs and freedom of choice. VSP gives you the widest selection of eyewear at the lowest-out-pocket costs, with thousands of frames that are covered in full. In addition, patients will enjoy coverage for the most common lens options with an affordable copay. All other lens options are available at a 20% discount.
We deliver personalized eyecare that helps people see well, stay healthy, and get the most out of life. Great eyewear is a given under our program, but it's not more important than a thorough exam. We back up our philosophy with unique programs like Eye Health Management ®, included free with every plan. This program focuses on the early treatment and management of both eye and related health conditions through our providers.
Our award winning call center representatives are friendly, experienced, and empowered to make the right decisions, on the spot, for our customers who call needing help. They can be reached at 800-877-7195 8 a.m. - 11 p.m. ET Monday through Friday; Saturday 9 a.m. to 8 p.m. and Sunday 10 a.m. - 10 p.m.