If you or someone you love has been diagnosed with cancer or another serious illness, you may feel like the world has been turned upside down. Take comfort in knowing that Health Advocate has the expertise — and compassion — to help you through this challenging time.

One phone call connects you with a dedicated Personal Health Advocate, who will provide ongoing free and confidential support for a wide range of issues.

Your personal advocate can:

• Help you understand your diagnosis, including tests and treatmentsrecommended to you by your doctor
• Locate and scheduleappointments with doctors, including leading medical institutions and physicians that specialize in the treating your condition
• Help determine insurance coveragefor treatments, medications, tests, etc.
• Resolveclaims issues
• Coordinate second opinionsand identify clinical trials
• Arrange for the timely transferof medical records between providers
• Answer your benefit questions,and coordinate benefits between your doctors and the insurance company
• Act as an ongoing resourcefor you and your family, to answer questions and help resolve benefits or insurance issues

Remember...You can call Health Advocate for help with a variety of healthcare and insurance-related issues. Eligible employees, their spouses, dependent children, parents and parents-in-law also can use this free benefit.

Phone: 877.776.6211

Email: answers@HealthAdvocate.com

Your employer partners with Cleveland Clinic to provide specialty care for certain heart conditions. To be accepted into this program, you or your covered dependent must be:

• Currently enrolled in your employer's group health plan and
• Recently diagnosed with a non-emergency heart-related condition, by a physician who recommended a procedure from a heart specialist.

If you think you or your covered dependent may be eligible, call WebTPA the program administrator. A trained representative will guide you through the process, answer questions and determine preliminary eligibility.

If WebTPA determines that you or your covered dependent ("the patient") are eligible for the program, Cleveland Clinic will complete a clinical review of the patient's medical records to confirm eligibility. The patient's local physician or specialist also must agree to assume care for the patient at home.

After the patient is accepted into the program, Cleveland Clinic will schedule the procedure and a representative will coordinate travel and lodging for the patient and a companion, with all expenses covered 100% by the program.

Cleveland Clinic offers specialty care for certain heart conditions. It is a world renowned, non-profit academic medical center led by doctors who follow the most up-to-date clinical guidelines for treatment, to help ensure top quality heart care.

Their doctors are full-time, salaried employees, which means they get paid the same regardless of how many procedures they perform or patients they see. This practice eliminates incentives to perform unnecessary tests or procedures and encourages physicians to consult with colleagues and spend the time necessary to practice excellent medicine.

Cleveland Clinic puts patients first, and focuses on continual improvement of the patient experience and quality outcomes.

The Miller Family Heart & Vascular Institute is the largest cardiovascular practice in the U.S. No hospital in America sees more patients for heart and vascular conditions than Cleveland Clinic.

What does that mean to you? It means that as a patient of Cleveland Clinic, you'll have access to the broadest possible range of solutions from skilled, experienced doctors, nurses and technicians – options you may not have in your home town or anywhere else in America.

When a loved one is diagnosed with a critical illness, it's normal to feel overwhelmed. It's important to find support for yourself, even as you're caring for your loved one. Here are some tips that may help you cope.

• Talking can help you manage stress and see your situation from a different perspective. Seek out a trusted friend and/or call one of the resources below.
• Practice taking 3-5 slow deep breaths if you need a moment to focus and calm yourself.
• Important discussions with family could get emotional. Try to remain respectful of each other's feelings.
• If you need time off from work, ask your Human Resources Representative about leaves of absence.
• Even light physical activity can help release stress. Weather permitting, take a walk or do some gardening. Inside, listen to your favorite music and move to it.
• Give yourself a little mental vacation: watch sports or a movie, or any other distracting, enjoyable activity.
• Don't hesitate to ask for help. Your loved one needs you, so please take the best care of yourself that you can.

• Not sure where to start? Call your personal Health Advocate at 877-776-6211 to learn what programs or resources are available to support you or your covered family members.
• Need help coping with the challenges of a critical illness? Reach out to Guidance Resources for help – a confidential benefit available at no cost to you and your family.