We connect digital solutions such as iTriage and our consumer health platform - called CarePass - to personalize and improve the consumer experience. The enhanced iTriage allows you to research your symptoms, find a medical provider who meets your personal needs, share information across applications, and manage your whole health from one secure sign-on. More than 5 million Americans already use iTriage. The testimony is powerful:

"Seriously, you saved my husband's life when he had a stroke, didn't recognize the not-so-normal symptoms ... " "This app is very easy to use and it helped me to define a life-threatening problem in a minute where there were no signs but a swollen leg."

To help you get the answers you need to many common health care questions, in 2012 we combined the skills of two of our most popular member tools - "Ask Ann" and the Member Payment Estimator. "Ann" is a personalized virtual assistant that helps you use Aetna Navigator and find health benefits information. The Member Payment Estimator provides real-time out-of-pocket cost estimates and cost comparisons for more than 550 commonly used in-network health services.

This enhancement helps Ann talk to you in plain language about an even wider range of useful health information. Is it valued? Ann averages more than 20,000 "chats" per day - one of the most popular features on Aetna Navigator.

In 2012, we launched a new program in the Aetna Innovation Labs that will help identify your risk of developing metabolic syndrome and suggest effective interventions before more severe health issues, such as diabetes or stroke, arise. Our systems analyze data to identify real or potential medical conditions based on data associations and highlight areas where interventions could make a difference.

Reducing or eliminating the impact of metabolic syndrome can improve the health of millions of people and reduce health care costs overall.

Teladoc doctors can treat many medical conditions, including:

• Cold & flu symptoms
• Allergies
• Bronchitis
• Urinary tract infection
• Respiratory infection
• Sinus problems
• And more!

Teladoc is simply a new way to access qualified doctors. All Teladoc doctors:

• Are practicing PCPs, pediatricians, and family medicine physicians
• Average 15 years experience
• Are U.S. board-certified and licensed in your state
• Are credentialed every three years, meeting NCQA standards

With your consent, Teladoc is happy to provide information about your Teladoc consult to your primary care physician.

1-855-Teladoc (835-2362)

We have an action plan for your needs

Aetna In Touch Care resources are versatile. They provide the support you need when you need it most.

Your Aetna In Touch Care nurse in action

In the most urgent circumstances, we connect you to one-on-one nurse support. We give you direct phone access to a highly experienced registered nurse.
You'll work with one nurse for all of your critical needs. Your nurse is assigned to you and available to your whole family. Throughout time, your nurse becomes intimately familiar with your health history.
Your nurse becomes your advocate. You'll work together. You'll develop an action plan unique to you. You'll have the individualized support you need to make progress in the face of big challenges.

Your Aetna In Touch Care virtual care in action

In less severe situations, we support you with dynamic virtual care.
Virtual care provides convenient, personalized online tools. These tools are designed to help you adopt new lifestyle behaviors. You can make small changes that have a big impact on your health.
Virtual care empowers you to work toward your individual health goals at your pace. You can also call an In Touch Care nurse as needed. You decide the topic and when and how often you interact.

Active resources built right in

Aetna In Touch Care is built right into your benefits. It is a powerful program that opens a whole new world of holistic support.
These resources are confidential. They cost nothing extra. And they can make a huge difference in how you feel.

Activate a powerful approach

Aetna In Touch Care combines clinical expertise with the power of technology. This deeply integrated platform gives you flexible support.

Activate the right support for you

In the most severe circumstances, we connect you to one on one nurse support. For less immediate needs, we support you with virtual care.

Activate your Aetna In Touch Care nurse

Your needs, your preferences

• Designed for the most severe health needs
• Provides one-on-one phone support

One nurse provides big-picture care

• Manage all of your conditions with one nurse
• Your nurse becomes familiar with your health history
• Your nurse is available to you and your whole family

Personalized care guidance

• Design custom-built action plans that fit your life
• Navigate the health care system and help coordinate your care
• Prepare for a hospital stay or plan for recovery

Connected to virtual care

• Find out how to access and benefit from virtual support programs
• Receive nurse-assigned homework and send messages through www.aetna.com