Plan	Provider	Services
Consumer Choice Plan (Aetna)	Aetna 1-800-555-1212 www.aetna.com	Medical Services Nurseline Telemedicine Claims Disease Management

The Aetna Difference

Our personalized technology

We know our customers and consumers and are responsive to your needs and expectations. The connections we provide across the health care system through state-of-the-art technology, industry-leading use of patient data and new connections are helping you play a greater, more informed role in your own health.

We connect digital solutions such as iTriage and our consumer health platform - called CarePass - to personalize and improve the consumer experience. The enhanced iTriage allows you to research your symptoms, find a medical provider who meets your personal needs, share information across applications, and manage your whole health from one secure sign-on. More than 5 million Americans already use iTriage. The testimony is powerful:

"Seriously, you saved my husband's life when he had a stroke, didn't recognize the not-so-normal symptoms ... " "This app is very easy to use and it helped me to define a life-threatening problem in a minute where there were no signs but a swollen leg."

To help you get the answers you need to many common health care questions, in 2012 we combined the skills of two of our most popular member tools - "Ask Ann" and the Member Payment Estimator. "Ann" is a personalized virtual assistant that helps you use Aetna Navigator and find health benefits information. The Member Payment Estimator provides real-time out-of-pocket cost estimates and cost comparisons for more than 550 commonly used in-network health services.

This enhancement helps Ann talk to you in plain language about an even wider range of useful health information. Is it valued? Ann averages more than 20,000 "chats" per day - one of the most popular features on Aetna Navigator.

In 2012, we launched a new program in the Aetna Innovation Labs that will help identify your risk of developing metabolic syndrome and suggest effective interventions before more severe health issues, such as diabetes or stroke, arise. Our systems analyze data to identify real or potential medical conditions based on data associations and highlight areas where interventions could make a difference.

Reducing or eliminating the impact of metabolic syndrome can improve the health of millions of people and reduce health care costs overall.

Teladoc: 24/7/365 Access to a Doctor

Teladoc gives you 24/7/365 access to U.S. board-certified doctors who can treat many of your medical issues by phone or video. It is not insurance but an added medical benefit that gives you an affordable alternative to costly urgent care or ER visits.

Teladoc doctors can treat many medical conditions, including:

Cold & flu symptoms
Allergies
Bronchitis
Urinary tract infection
Respiratory infection
Sinus problems
And more!

Teladoc is simply a new way to access qualified doctors. All Teladoc doctors:

Are practicing PCPs, pediatricians, and family medicine physicians
Average 15 years experience
Are U.S. board-certified and licensed in your state
Are credentialed every three years, meeting NCQA standards

With your consent, Teladoc is happy to provide information about your Teladoc consult to your primary care physician.

1-855-Teladoc (835-2362)

Aetna In Touch Care^SM

In Touch Care in action

Serious health concerns call for serious support. Aetna In Touch Care is here to answer that call.
When you're facing a chronic or acute health challenge, we provide powerful resources. Our on-call and online support flexes to you. We adapt to your needs, your pace and your life.

We have an action plan for your needs

Aetna In Touch Care resources are versatile. They provide the support you need when you need it most.

Your Aetna In Touch Care nurse in action

In the most urgent circumstances, we connect you to one-on-one nurse support. We give you direct phone access to a highly experienced registered nurse.
You'll work with one nurse for all of your critical needs. Your nurse is assigned to you and available to your whole family. Throughout time, your nurse becomes intimately familiar with your health history.
Your nurse becomes your advocate. You'll work together. You'll develop an action plan unique to you. You'll have the individualized support you need to make progress in the face of big challenges.

Your Aetna In Touch Care virtual care in action

In less severe situations, we support you with dynamic virtual care.
Virtual care provides convenient, personalized online tools. These tools are designed to help you adopt new lifestyle behaviors. You can make small changes that have a big impact on your health.
Virtual care empowers you to work toward your individual health goals at your pace. You can also call an In Touch Care nurse as needed. You decide the topic and when and how often you interact.

Active resources built right in

Aetna In Touch Care is built right into your benefits. It is a powerful program that opens a whole new world of holistic support.
These resources are confidential. They cost nothing extra. And they can make a huge difference in how you feel.

Activate a powerful approach

Aetna In Touch Care combines clinical expertise with the power of technology. This deeply integrated platform gives you flexible support.

Activate the right support for you

In the most severe circumstances, we connect you to one on one nurse support. For less immediate needs, we support you with virtual care.

Activate your Aetna In Touch Care nurse

Your needs, your preferences

Designed for the most severe health needs
Provides one-on-one phone support

One nurse provides big-picture care

Manage all of your conditions with one nurse
Your nurse becomes familiar with your health history
Your nurse is available to you and your whole family

Personalized care guidance

Design custom-built action plans that fit your life
Navigate the health care system and help coordinate your care
Prepare for a hospital stay or plan for recovery

Connected to virtual care

Find out how to access and benefit from virtual support programs
Receive nurse-assigned homework and send messages through www.aetna.com

Plan	Provider	Services
Dental Benefits	Aetna 1-800-555-1212 www.aetna.com	Dental Services

A Healthier Mouth Can Make for a Healthier Life

It may seem like your mouth is separate from the rest of your body. After all, you visit a different health professional when you need a filling or tooth cleaning. You may have separate insurance for your dental needs.

But that doesn't make your mouth less important. Far from it! Did you know:

If you have gum disease, you are more likely to become diabetic.
People who already have diabetes are more likely to be diagnosed with gum disease. Having gum disease can make your blood sugar harder to control.
People with gum disease may be more likely to have heart attacks or strokes.
Poor oral health – untreated tooth decay, missing teeth, gum disease – can lead to unhealthy diet choices. And a poor diet can increase your risk for infection and illness.
Pregnant women with gum disease are more likely to have a preterm (premature) birth, compared with women who have healthy gums.
Pregnant women who care for their mouths – by having cavities taken care of and by brushing and flossing regularly – are less likely to pass on cavity-causing bacteria to their babies.

Plan	Provider	Services
Vision Benefits	VSP 1-800-877-7195 www.vsp.com	Vision Services

The VSP Difference

VSP members enjoy the lowest out-of-pocket costs and freedom of choice. VSP gives you the widest selection of eyewear at the lowest-out-pocket costs, with thousands of frames that are covered in full. In addition, patients will enjoy coverage for the most common lens options with an affordable copay. All other lens options are available at a 20% discount.

We deliver personalized eyecare that helps people see well, stay healthy, and get the most out of life. Great eyewear is a given under our program, but it's not more important than a thorough exam. We back up our philosophy with unique programs like Eye Health Management ®, included free with every plan. This program focuses on the early treatment and management of both eye and related health conditions through our providers.

Our award winning call center representatives are friendly, experienced, and empowered to make the right decisions, on the spot, for our customers who call needing help. They can be reached at 800-877-7195 8 a.m. - 11 p.m. ET Monday through Friday; Saturday 9 a.m. to 8 p.m. and Sunday 10 a.m. - 10 p.m.

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